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Merchants | Simulator for Negotiation & Communication

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    Effective and practical learning of audit negotiation skills, moderation and conflict resolution strategies

    Merchants is an online audit negotiation course set in 15th-century Venice. The training participant plays the role of Carlo Vecchio, a young merchant whose mission is to become the greatest merchant of the age, while being mentored by Leonardo da Vinci or Machiavelli.

    Merchants is a unique learning experience based on a simulator that recreates 6 real cases of negotiations in which participants apply their skills to negotiate, communicate a proposal and audit solutions effectively and resolve conflicts.

    Merchants is a multi-language course, available currently in Spanish, English, French, German, Italian and Portuguese. Contact us to get more information.

    Why Merchants?

    • Improve your solution focus as an internal auditor. Enhance your audit negotiation and moderation skills. Develop sustainable conflict resolution strategies.
    • Useful content in: audit leadership, negotiation, time management, personal productivity and customer centric process attitude. Skills with a direct impact.
    • Gamification techniques such as storytelling, badges and levels to generate ‘engagement’. Rankings and challenges to increase motivation in the participant.
    • Sophisticated simulators representing real situations. Safe environment for the auditor to practice and receive feedback for improvement.

    The participant receives individual feedback on his procedures by a unique Mentor directly during the simulation. With this multidimensional programming the participant achieves effective improvement during each simulation scene. This allows you and your employees to achieve a steep learning curve and the opportunity to put what they have learned into practice.

    Try it for free
    Module I
    Course Section I: Understanding
    • Case: Resolve a client conflict.
    • The fundamentals of a negotiation.
    • Keys to building trust.
    • How to avoid common mistakes.
    Module II
    Course Section II: Information and Interests
    • Case: Negotiate a sensitive political agreement.
    • Strategies to obtain information.
    • Determining objectives and clarifying interests.
    Module III
    Course Section III: Flexibility
    • Case: Secure a business loan.
    • Focusing on interests vs positions.
    • Introducing “magic” variables to increase the size of the pie.
    Module IV
    Course Section IV: Criteria and Procedures
    • Case: Negotiate a joint venture.
    • How to use anchor points that satisfy your interests.
    • Managing variables during the bargaining phase.
    • 6 essential rules to concessions.
    • Employing objective criteria and procedures.
    Module V
    Course Section V: Communication
    • Case: Negotiation between sovereign nations.
    • Checklist to prepare for your negotiation.
    • Keys to communicating and presenting your proposal.
    Module VI
    Course Section VI: Review
    • Case: Hire a highly regarded manager.
    • Extensive review and application of all you have learned.

    94 %

    Completion ratio

    97 %

    Applicability ratio

    93 %

    Recommendation ratio

    Register now

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