2100 | Gamified Training | Smart Learning

Serious Business Game for auditing customer-focused processes | 27 real life simulations for the development of competences in a customer-centric organization

‘2100’ is a futuristic adventure in which the training participant travels to the forward in time to begin from zero in a huge corporation. The goal is to become the company’s CEO. Your success… or failure will depend on your capacity to listen to, help and take care of your customers.

‘2100’ is the first simulator specializing in developing customer centric process and attitude, it recreates up to 27 “real” situations to work on a total of 17 skills.

‘2100’ is translated into the following languages: Spanish, English, French, German, Dutch, Italian and Turkish.

Why 2100?

Auditing from a customer-focused perspective. Understanding the critical to quality (CTQs) topics in processes.
Digital transformation of your audit team in enhancing the understanding of system dynamics effects from social media and rankings of products and services by customers.
Leadership, negotiation, time management, personal productivity and customer service. Skills with a direct impact.
Gamification techniques such as storytelling, badges and levels to generate ‘engagement’. Rankings and challenges to increase motivation in the participant.
Sophisticated simulators representing real situations.

The great strength is that the participants receive direct feedback on their actions. The feedback loop in practice is often longer until the next customer meeting or complaint is received.

In Serious Business Games the learning curve is steeper and more direct. If customers and processes are not geared toward the customer or the customer is not well looked after, there will be a reaction in the form of buying fewer or no products, positive or negative social media feedback, which directly affects the corporate brand and its reputation. The participant learns to understand these numerous cause-and-effect chains. The participant can change his behaviour immediately and thereby align directly with the customer and the success factors of the company.

Get your free demo-licence

Module I

Module I: I am the customer

Keys to understanding the customer.
The importance of being proactive.

Module II

Module III

Module IV

Module V

Module VI

Module VII

Module VIII

94 %

Completion rate

97 %

Applicability rate

93 %

Recommendation rate

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What do our customers say?

„Man sollte meinen, dass eine derartige Lösung mit zusätzlichen Kosten verbunden sei, da sie Wert und Vorteile einbringt. Wir konnten jedoch eine Verringerung der Schulungskosten um 58% verzeichnen“

Fallstudie herunterladen

Tanit RuizLearning & Development Dicrector | MSD

„Diese Initiative hat unsere Mitarbeiter regelrecht gefesselt. Es war sehr attraktiv für sie und war daher ein grosser Erfolg.“

Fallstudie herunterladen

Luis Sagí-VelaTraining & Development Manager | MAN Truck Bus Iberia

„Mit dieser Initiative haben wir hervorragende Ergebnisse erzielt. Dies ist in zwei so komplexen Bereichen wie der Produktivität und der Einbindung der Mitarbeiter stets unser Ziel gewesen.“

Fallstudie herunterladen

Juan TinocoPersonalchef | LG Spanien

„Es hat Verhaltensweisen in meinem Unternehmen verändert. Es war beeindruckend.“

Fallstudie herunterladen

Daniel FerreiroPersonalchef | Sanitas

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